Shipping Times & Returns
Shipping times are 1-2 weeks for normal orders. We have a package pickup come once a week (usually Thursdays), and they take all packages up to that point. If we miss you that week, we will get you shipped out the next.
We do this so that we have more time to dye yarn and make all the goodies, instead of spending time every day to do a drop off at the post office.
Dyed to order/Sip & Knit/Clubs/Advents and all other preorder items:
All these have their exact shipping date on the actual listing. Make sure you note whether or not something is a preorder item before purchasing, as it will hold up all other items in the order placed at the same time.
When upgrading your shipping from First Class to Priority, please note that you are upgrading the shipping time for USPS, not for Dragon Hoard Yarn. Our processing time will always be 1-2 weeks (unless otherwise indicated on specific listings), and we do not offer rushed shipping. As a one woman show when it comes to the dyeing, winding, labeling, processing, and shipping orders, I cannot accommodate this. Please note before purchase.
All eligible items are available for return if:
- Within 7 days of receiving item(s) (Verified by tracking). - No exceptions. I can't guarantee quality product for resale with items returned later than this. I know emergencies come up, but this is the timeframe we are comfortable with.
Customer will be responsible for all shipping, customs, and VAT charges.
- You contact us via email - firstname.lastname@example.org - we will need to let you know the address to ship them back to.
- The item(s) are in the original condition (no damage or smell residue) with the tags in place. (In other words, no winding the yarn into cakes and then reskeining them into hanks to return them. [yes this has happened])
- Please Note:: All cancelled orders will be charged a 5% restocking fee, as all orders purchased get charged by your card provider/PayPal fees, and those charges are not refunded to me.
Items Not Eligible For Return:
- Yarn Clubs
- Sip & Knit Box Sets
- Custom Dye Jobs
- Advent Calendars
- Preorders of any kind